FAQ

How long does shipping take?

The processing time for the order takes 2-3 days. Once the order is successfully processed, we will send your package with a shipping time of 6 to 10 business days. Some products may currently have longer delivery times. You can track your order using the tracking number we send you via email.

Are there shipping costs?

No.

I received only one product; where is my second product?

We import products from different warehouses, which can result in varying delivery times.

How can I contact you?

You can reach us via email at office@ankleguard.co.uk or through the "Contact" page on our website.

How can I cancel my order?

If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. Please contact us via the contact form. If an order has already been shipped:

Once the product has left the warehouse, unfortunately, we can no longer cancel it. You have the right to cancel the order within 14 days of receiving the goods without providing any reasons. Please print out the form included in the cancellation policy and send the product back to us. Once the product arrives back at our facility, you will be refunded the full purchase price. Please note that you will have to cover the return shipping costs yourself.

Can I pay by invoice or prepayment?

No, you cannot. All available payment methods are listed in the footer as well as at checkout.